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Can't download games or app

A topic by inkylu created Dec 02, 2020 Views: 1,809 Replies: 3

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So I'm suddenly having an issue downloading anything from itch, even though I've been able to before.

When I try to download the desktop app, I get this error:

"This site can’t be reached

w3g3a5v6.ssl.hwcdn.net refused to connect."

And when I try to download a game from the desktop site, I get the "Thanks for downloading" pop-up, but nothing happens. This persists across multiple web browsers, with the use of a VPN, and with my antivirus software switched off. When I tried downloading a game I bought from my library earlier, it worked, but I can't download a Demo from the game page itself (the game is Call Me Under if that matters). Any ideas?

Edit: I also just bought another game and I can't download it either. Same error as above.

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leafoAdmin3 years ago

Sounds like there’s something about your network connection or computer that is blocking access to our CDN. If you’re forced to use a VPN, perhaps you can try another one?

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inkylu3 years ago

Thanks for the reply, leafo. Unfortunately the error for downloading the app persists even when I try different VPNs, or switch off the VPN completely. I think I might try downloading it on a different PC within the household and see if the error still happens.

Also, regarding the game I bought, I've managed to get the download going by enabling the alternate download mode, however the download always fails around 1.0/1.3GB, saying "Failed - Server Problem". I've tried 13 times, so it's definitely a consistent error lol.

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leafoAdmin3 years ago (3 edits) (+1)

At this point I would consider it related to your network connection. The default download method goes directly to our CDN provider (Stackpath), and the alternate method downloads directly from our storage provider, Google. They are two completely separate organizations who runt their own infrastructure. I think it’s highly unlikely both are having outages in the same region at the same time.

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