To preface this, I have read the Q&A for indexing, both from official itch docs, and the unofficial compilation. We've recently (28/03) released a game on itch that we've been working a long time on it. I also carefully filled out all the metadata and we've made great effort in making the page design look good. However, for some reason the game was not indexed, and is still not indexed, making it seem as if the game was marked by an auto algorithm. It's unfortunate, since we have already started directing traffic from social media to the game, and I feel that if the indexing will take a week more the momentum might die out. I've already opened a support ticket (355030), but I'm wondering if maybe there are some issues with account, since a game we've released over 7 months ago for a jam (https://obsidian-rose.itch.io/tagnetic) is also not indexed for some reason. Would be very glad if mods could bump the ticket maybe. Thanks!
