unfortunately, the only thing I can download is a pdf file describing how to get and use my steam key :(
glunch
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A member registered Jun 17, 2020
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itch.io Community » itch.io » Questions & Support · Replied to No Time To Play in Unable to access steam key after purchase, no response from support team after email
itch.io Community » itch.io » Questions & Support · Created a new topic Unable to access steam key after purchase, no response from support team after email
I read through all the relevant support docs but none seem to be able to solve this issue for me. I bought dead cells and the 'claim steam key' section on my download page is completely missing, so I can't access the game at all. I've contacted the itch support team through the email linked to this account, as instructed, and they haven't responded. I've tried to contact the publisher but they also haven't responded. Is there anything someone can do about the situation?