Heya gang!
Australian users who are upset about the changes, there is something you can do!
Check your libraries and confirm that none of your purchases have been removed or made inaccessible. Do this periodically over the next few days as the purge is ongoing. If they have, and/or you can no longer download them, you should submit a complaint to the Australian Competition and Consumer Commission via this form: https://www.accc.gov.au/about-us/contact-us-or-report-an-issue
Good evidence to include:
- Purchase receipt
- Page of removed product
- Screenshot of library
Similarly, if they are refusing to pay you for your products, it could be worth filing a similar report, as you too are a customer of their service!
If you are unable to access a product you have paid for, and Itch has not provided you with a commensurate refund, they have violated your rights as a consumer. DO THIS NOW!!! These complaints can be made anonymously, but if you can provide a name and contact then that is even more ideal, as you can further follow up/be followed up with by the regulators!
Take care, and godspeed to all impacted!
Do you have evidence of them removing stuff from libraries? If people have paid for it, that's worth reporting to the ACCC: https://www.accc.gov.au/about-us/contact-us-or-report-an-issue
Hey gang! Pretty shameful behavior, you've just screwed over hundreds of indie artists, often queer and/or otherwise poor artists. You've permanently scarred your reputation with indies and lost yourself a fair chunk of revenue, and for what? You could've chosen to have a moral backbone, and to stand by your users!
The only shot you have at remedying this is to undo your actions. You'd also better not have removed access to the things people have already bought, considering that that would be a violation of Australian Consumer Law AT MINIMUM, regardless of any T&Cs. I'd advise that itch.io leadership take these considerations seriously, because by god other companies have lost so much over similar errors.
Hey gang!
Pretty shameful behavior, you've just screwed over hundreds of indie artists, often queer and/or otherwise poor artists. You've permanently scarred your reputation with indies and lost yourself a fair chunk of revenue, and for what? You could've chosen to have a moral backbone, and to stand by your users!
The only shot you have at remedying this is to undo your actions. You'd also better not have removed access to the things people have already bought, considering that that would be a violation of Australian Consumer Law AT MINIMUM, regardless of any T&Cs.
I'd advise that itch.io leadership take these considerations seriously, because by god other companies have lost so much over similar errors.
