cartesi_jess

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A member registered Aug 20, 2021

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itch.io Community » itch.io » Questions & Support · Posted in ITCH.io keeps charging us every month- no response from their support team

cartesi_jess3 years ago

Been messaging since September. They replied and asked me to send supporting details but never replied after I complied.

They sent us a mere refund of US$100 today and that's not even what I was asking for. I wanted to stop the monthly payments, not a simple refund for this month.

itch.io Community » itch.io » Questions & Support · Created a new topic ITCH.io keeps charging us every month- no response from their support team

cartesi_jess3 years ago

Hello all! I posted one job here on itch.io last year and was charged accordingly.

I was informed that we have been charged for a monthly fee until now! I do not see an option to stop the payment, plus the support team is not very good at assisting me regarding this matter.

We are planning to ask the bank to block itch, but I was wondering if there was a way for us to reach out to them and for them to actually help us!

Thank you.

itch.io Community » itch.io » Questions & Support · Created a new topic ITCH.io keeps charging us every month- no response from their support team

cartesi_jess3 years ago

Hello all! I posted one job here on itch.io last year and was charged accordingly.

I was informed that we have been charged for a monthly fee until now! I do not see an option to stop the payment, plus the support team is not very good at assisting me regarding this matter.

We are planning to ask the bank to block itch, but I was wondering if there was a way for us to reach out to them and for them to actually help us!

Thank you.