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itch.io Community » itch.io » Questions & Support

My game is not indexed?

A topic by Hooldrafolk created 17 days ago Views: 165 Replies: 8
Viewing posts 1 to 4
Hooldrafolk17 days ago

I'm not actually sure about this, but if I search for my game in tags or research tab I can't find it?

I'm sure it was indexed when it was free, maybe it's because "now" it's paid?

If yes, how I know whem it's finally indexed for users to find it?

Thanks for responses.

Reply
No Time To PlayModerator17 days ago(+1)

Indeed, some changes put a game back in the review queue. If it takes much longer, please see the rules of this category for what to do.

Reply
Hooldrafolk17 days ago (1 edit)

Where are the rules? Here in the forum? EDIT: My bad, I've read it now.

Sorry for yet another post from those who post before reading the policies.

Now that I've read it, however, I think I have every reason to consider my project suitable. So I have to wait more?

Reply
No Time To PlayModerator17 days ago

No, I mean the rule that says what to do if it takes too long.

Reply
Hooldrafolk17 days ago

Sorry but I can't find it. I have to write an email at the support?

Reply
No Time To PlayModerator17 days ago

...at the end, where it says

To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.
Reply
Fell Studio17 days ago(+1)

Good evening, I have this problem too. I've read all the rules and I think I've respected them, but on the Guide Lines it's written to contact the support at least the next day.  I've published the project more than one week ago, but I can't still find it.

Reply
No Time To PlayModerator17 days ago

Yes, these days it takes longer than stated in the FAQ. And next time please make your own topic, don't hijack another one.

Reply
Hooldrafolk16 days ago

Thanks, after only a day from the email at the support team now my game is correctly indexed.

Reply
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