Where did you get “a week ago” from? Please avoid posting misinformation in our support forums, as it can often create more conflict and work for our staff.
And no one reading here, will be able to help you.
Even this claim is a stretch. I know you often want to make your own cases seen more, but please stop posting exaggerated claims about how our staff functions. I hope that your intent is to help, but posting claims like this does not help.
Thanks