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redonihunter2 years ago

Did you try to run the purchased game via the itch app or directly? 

What you describe is DRM and that is quite rare on itch. I saw it maybe twice. And to my knowledge there is no support for DRM within the itch app, but maybe I am mistaken. (Meaning it should not matter, from where you run the app)

So basically, complain to the dev, they probably screwed up their DRM scheme, once again proving, that it is legit customers that suffer from that concept.

A likely scenario would be, that the app implements it's drm by phoning home and the server that indie dev put up could not be contacted and your purchase could not be verified.

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chaosiscrows2 years ago

Okay so upon looking further the exact error is an API (400)

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redonihunter2 years ago(+1)

Of course I can not know what api that is, as you give not exactly much information, but there is html error message 400, bad request. Wich could very well indicate that the game tries to contact a web server and something goes wrong.

As would be consistent with the error the game gives you, it can't confirm your purchase. Itch does not support drm to my knowledge. Not directly at least. But there are some apis apps can use to do that and this involves contacting web servers.

Since I have yet to see a game that does things like that, I can tell you not much beside that something like that exists.

Bottom line is, try to seek out help from the developer. If this is not possible, contact support on itch.

If you go on the game page, in the information section, there should be written a date about last update. This would not be coincidentally be around the time the app stopped working? ;-)

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