From what I can tell the ticket number is 160929.
The email notification didn't indicate Itch did any sort of investigating; all it said was they received a complaint report and they forwarded it to me. The other email that denied the file size increase only stated it was due to an open case on my account.
The beginning of the game starts 2 months before the characters graduate. While it's generally accepted that teens will be 18+ at this time, it's explicitly stated in the description to avoid the ambiguity. There are other much more popular games I've played on this site that are similar in this regard.
In any case, the complaint was worded accusing Itch of distributing adult content to minors, not that the game contained underage content.
Viewing post in Game has been unindexed. What can I do?
Suspended account1 year ago
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well, maybe the main pproblem is that maybe the game should not be nsfw if you said "teenagers at school" maybe thats the solution
I hate to keep bugging you about this, but you're the only one of authority who's responded. Have you spoken to someone from Itch? What does it take to get any sort of communication from support? I've tried to be patient and not bombard them with nagging followup emails, but I'm going on 7 weeks now and this level of neglect seems absurd.
Hi! I have the same problem as you, my games have been deindexed for about a month, I think it might be a good idea to team up so that if the support team responds to one of us, we can then talk to them about the other developer and have them fix their problem too (I don’t know if they will do it, but it’s worth a try).
My links to contact me:
- b.a.t.cultural.games@gmail.com
- https://twitter.com/BlackArtTheatre
I got a message yesterday from the moderator https://itch.io/t/3068503/my-games-are-deindexed#post-8550236, if I understood correctly, the support team can decide not to answer if they don't want to reindex my game, you may be in this situation. However, IMO, I think it is still necessary to continue to follow up with them by email (in my case, I have unanswered questions, I particularly want to know the exact cause of my first de-indexing, if only to to prevent this from happening again if I publish a new game).