No, your game has been deindexed by staff, and far as I know itch.io staff investigates before taking action. Please share your ticket number so I can let an admin know and tell you for sure.
That said: Stating that your characters are 18+ is not a sufficient defense, especially as the game description also says this is about teenagers in school. This could be the source of your problems. It should be more widely known.
From what I can tell the ticket number is 160929.
The email notification didn't indicate Itch did any sort of investigating; all it said was they received a complaint report and they forwarded it to me. The other email that denied the file size increase only stated it was due to an open case on my account.
The beginning of the game starts 2 months before the characters graduate. While it's generally accepted that teens will be 18+ at this time, it's explicitly stated in the description to avoid the ambiguity. There are other much more popular games I've played on this site that are similar in this regard.
In any case, the complaint was worded accusing Itch of distributing adult content to minors, not that the game contained underage content.
well, maybe the main pproblem is that maybe the game should not be nsfw if you said "teenagers at school" maybe thats the solution
I hate to keep bugging you about this, but you're the only one of authority who's responded. Have you spoken to someone from Itch? What does it take to get any sort of communication from support? I've tried to be patient and not bombard them with nagging followup emails, but I'm going on 7 weeks now and this level of neglect seems absurd.
Hi! I have the same problem as you, my games have been deindexed for about a month, I think it might be a good idea to team up so that if the support team responds to one of us, we can then talk to them about the other developer and have them fix their problem too (I don’t know if they will do it, but it’s worth a try).
My links to contact me:
