It happens. Certain engines simply don't work on certain computers. For instance, I can't play any Unity game, they always crash on startup (with rare exceptions in the past). And that's a problem for me, because most games nowadays are made with Unity. On the other hand, I can play RPG Maker MV games just fine. Go figure.
By all means, if you can go ask in the RPG Maker forums, it's an idea, and might just help. Good luck!