I'm sorry to hear that. Please can you take a screenshot of the error and email it to me at support@blackcross-taylor.com and I will look at it this morning for you.
I've just replied to you from my personal email (so it may have gone into your junk folder - apologies). I'm in a hotel at the moment and the wifi does not seem to like my support email address etc. hence the change. Please let me know if you have any further problems
