first, i got installed it off the itch.io app, on my windows 10. When i start the game before i see anything it responds with "unexpected error occured when running game"
I'm thinking the error comes from GameMaker (the engine) as it talks about "the game". I found one possibly-useful post about this error - here.
It's possible that if you watch the game directory when you run it, a log file or something might appear. Otherwise I don't know what to suggest, sorry.