This is very upsetting because Russian is the first language The Symbiant was translated to and we know many SMB fans are from Russia.
But aside from asking them what happened, there is nothing we can actually do on our own to reverse the ban beside asking nicely. Perhaps they will answer faster if a lot of people ask them directly (through forums? creating a ticket? an email? I don't know) but we don't want to get other BL game developers and Russian fans in trouble either.
My Time at Portia's case is quite different, and they don't seem to speak English, so I'm not sure they will be able to help us. Thanks for the info bit though!