In the previous version the moment the staff asked the policies questions could happen after a while has passed(a few weeks usually which is quite long already). In this new version it just doesn't happen anymore ; i already have many idols and a few months already have passed but i can't change my policies because until the event the button stay grayed.
Did you already hire the office manager? I did not do that at all when I started playing the game, so I did not even realize the policies talk was a thing until a couple of restarts later.
Of course, i always start a game with two manager, a doctor and sometime a beautician (my two cent of wisdom, high level doc is life =). As for the lack of information, i suppose the tutorial priority is quite low as all the core mechanic are yet to be completed.
Just checking. I guess the devs will have to answer that one, then :/
It also needs a dance staffer, did you have one?