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What controller do you have? Most controllers should be supported, but XBox 360/One are recommended.

nintendo switch pro controller (essentially xbox)

I just tried plugging a Switch Pro Controller in the USB port, and it works out of the box for me. You have to use the DPad though, and the A/B and X/Y buttons are swapped compared to an XBox pad.

mine isn't working, maybe due to it being third-party but even still, it should be the same layout/mapping

Do you know the controller manufacturer? If it's a PowerA, I could probably upgrade SDL to support it. It will have to wait a bit though, I'm not home at the moment :)