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SxRobertVN1 year ago

First of all I changed the title. As I mentioned It wasn't my intention to blame the support, I like you all.

Thank you, a link would be good for me, because there is a legit 2010 convention between our countries.
(there is a newer, but that's not yet been ratified by U.S. Gov.)
My problem was that the link in "Tax Infromation"  menu, is pointing to an outdated convention. (Hungary 1979)
I belive that we can work as partners in the future, that's why I indicated this problem.

Question
Can I attach the updated convention documents with the new interview?

Reply
leafoAdmin1 year ago

Unfortunately you can not attach arbitrary documents to the tax interview system. We use a third party to manage a database of tax treaties and apply them appropriately depending on the tax information you provided. This ensures that we are legally compliant with the process. You are not able to set your own rate.

You mentioned the document you are referring to is not ratified. Does that not answer you question as to why our system is unable to provide you with a reduced withholding rate?

Reply
SxRobertVN1 year ago

Thank you for your fast reply. This is more than an unfortunate situation.
With all due respect, I think you misunderstood that.


(The 2010 document is ratified. Only the newer 2019 version isn't.
But the interview relies on the 1979 convention.)

Here is how it looks now:

USA-HUN Convention - 1979    The interview uses this version, but it's outdated!
USA-HUN Convention - 2010    This is the current, legit, ratified convention.
USA-HUN Convention - 2019   Not yet accepted convention.

Can you point out for the third party company that the database is incorrect?
I mean, you're in a business relationship. This is not some misconception of a random user. There is the official government site I linked earlier in the post. They can check it. The point is, I have to tax my income here no matter what! But the law gives me the opportunity and protection to avoid double taxation and pay my taxes in my country.

Reply
leafoAdmin1 year ago

Please check here to see what documents the IRS recognizes for non-default withholding tax rate: https://www.irs.gov/businesses/international-businesses/hungary-tax-treaty-documents

Reply
SxRobertVN1 year ago

Thanks. I just checked it now.
uh... 😦 Can you or a support send me a PM? Or to the email I is registered on my account? I found something on the link you sent me! A little bit worrying. But I prefer not to write that here until we find out what's going on. 🤨

Reply
leafoAdmin1 year ago

You can send in a support ticket from https://itch.io/support and then reply to my post with the ticket ID and I can look.

Reply
SxRobertVN1 year ago

I sent a ticket "120468". 
And thank you. Especially  for your hard work and patience. I know it's hard to handle people like me. 🙂

Reply
leafoAdmin1 year ago (1 edit)

I went through and looked through other account from Hungary in our system and I can see that a 0% royalty rate is being applied. I looked at your account’s tax profile and see that you did not provide a tax identification number.

For that reason, you are not eligible for a reduced withholding rate. You must provide your tax number during the tax interview. This is even written directly on our site on the page where you can start the tax interview:

In order to be eligible for a reduced rate you must provide a tax identification number during the tax interview and live in a country that as a tax treaty with the United States.

Reply
SxRobertVN1 year ago

I did not send back the inteview for the reasons I mentioned in the email.  But I see what's the problem then. I have to contact my local Government office about this. We have a bunch of ID numbers. Health care, pesonal ID etc. (not one universal ID) I have to ask them about specific intenational TIN. I trust in your and Treasury Department's system more than ***'s.  🙂 so I will send back  the signed paper this time. However, it is interesting how they handle database.  I wonder if they will respond to my email. In theory, they have a 20-day response time. Well... I think we can  count this post closed. Thank you again! Your attitude and helpfulness was outstanding. 10/10
I will provide the necessary information as soon as I can.

Reply
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