I paid for the game using my credit card, however I did not receive the download link, my transaction went through and when I tried to recover the missing money it didnt work, does anyone know what to do in this situation??
Two things to try:
Go to your Itch library, and check if the game is there. (You can also get to the library through the menu dropdown in the upper right of every main Itch page + most game pages.)
If it isn't, contact Itch.io's support.