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Hi, windows 10 64 bit. When I launch the game, no error message, no launching.

I can only imagine it being  his  graphics or processing power honestly. :B

I can play at Fallout 76 or Fortnite or others games with high graphics settings ... so... :-)
No problem, if I have this problem, others players will have also this problem in future ;)

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Have you tried reinstalling the game? all I can think of is something went wrong with the download procedure, unless of course the game relies on some Net Framework that a user needs installed on, but usually a game that does would warn the user...

Another reason could possibly be there is some incompatibilities  with a fresh install that people who already installed the game before a certain update don't get, one of us would probably have to reinstall windows to test that theory though... xD