Hi, check your storage space. it needs about 1.2 gb free to extract and install. what is your phone make and model?
seems like resources issue. i emulated your device (4GB memory , SD660 chipset) and game was indeed stuck on load. i will create a special build with low res textures for you to check out. current texture on girl is 4k and cloths are 1k. but if this doesn't work, you can of cause request for refund :)