Post by leafo in Steam key for Gone Home is missing

Viewing post in Steam key for Gone Home is missing

Hello,

Could you try accessing your download page again. It looks like the page for Gone Home had an old option configured for a promotion they did on itch.io a long time ago that was pr venting Steam keys from being available for new purchases. We’ve removed this option and the page should be functioning as expected.

Thanks!

Like Reply

shibsters3 years ago (1 edit)

The option to claim a key is there. Thank you!

Edit: When trying to redeem my key on Steam and I get a duplicate product code error.

"The product code you've entered has already been activated by a different Steam account."

Like Reply

leafoAdmin3 years ago (1 edit)

The developer is responsible for any product keys they provide. Can you send in a support email describing the issue and reply to me with the ticket ID you get from the receipt email so I can include the developer in the email thread to get the issue resolved.

If it’s a one off issue they can assist with getting you a new key, if the entire set of keys uploaded is faulty then we can work with them to get them replaced.

Thanks

Like Reply

shibsters3 years ago

The support email ticket is: 101985

Appreciate you helping me with this. I've tried contacting the devs (Fullbright) at hello@fullbrig.ht and support@thefullbrightcompany.com with no luck. Hoping this third time is the charm!

Like Reply