Post by Suppersom in Darling Duality comments

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Hello, I am a Mac user and I've been experiencing problems with the game. It is not an opening problem, the game opens fine. Instead, the game seems to freeze completely before the title screen even comes up, leaving me with only a blank gray screen. The loading symbol does show up, but it's only there for a second before it disappears. I really don't know what issue the game or my computer is having, since this is honestly the first time this has ever happened. Usually the only problems I experience with Mac is the opening part, but it's opening fine so I'm just so confused. :(

I did take a look at your Mac helping post, but that mostly mentioned just opening the game and not a problem like this sooo....if there's anyone that can help, much appreciated!

Melancholy Marionette2 years ago (1 edit) (+1)

Hey hey. Really sorry to hear that you're having that problem with the Mac version. If you have a look at the most recent comment on the thread about getting the game to open on Mac, it seems as though that person is having the same issue. I responded to them a little earlier with something to try, but I don't think it's going to work. Still, feel free to read through my reply there to the person with the username 'Catherine' because I've gone into more detail there.

Since both of you have managed to get the game to launch, it seems to be a problem with Naninovel rather than with Unity. Likely a Nani initialisation issue. I browsed the Nani support channel on Discord to see if any other devs have encountered this problem with Mac builds. I found a few people mentioning it. One was back in 2020, and another was in February this year. However, I could not see any solution posted >.< I have sent a private message to one of the devs who was asking about the issue and how to fix it to see if I can try and find out from them if they ever managed to fix the problem for their game. I have no idea if they will reply to me or not though.

I can also try asking in support myself to see if I get a response from the software dev or any other users who may have run into the issue.

I wish I had a Mac myself so that I could test stuff easier, but without one, it makes it really hard to try and fix any issues that arise with Mac. I don't understand why on earth Macs are so dodgy for getting stuff to run on them >.< It seems like any Mac build I make on Unity only has a 50/50 chance of working.

What version of MacOS are you using? Catherine said they're using Mojave 10.14.6. I just thought I'd ask because if I post in support, the software dev might need to know in order to try and help figure out what the problem is.

Anyways, if it looks like it's not going to be possible to fix, please don't hesitate to contact itch for a refund. If too many people are having this problem and no one can help me to figure out how to fix it, I might just have to scrap the Mac version entirely :(

Sorry for the trouble and I hope you have a good weekend despite this :3

Suppersom2 years ago(+1)

Thank you so much for working so hard to get the problem solved! I'm happy to know it's not a problem with my computer at least. I'm probably not going to ask for a refund, just think of it as a donation for such a cool looking game. My MacOS is Big Sur 11.2.2

Funny name right? Anyways hope you have a good weekend too!

Melancholy Marionette2 years ago(+1)

No worries :3 I would really love to get to the bottom of this cos as a dev, it's super frustrating to put so much hard work into a game only to find that some people can't actually play it because of technical problems >.< haha. I really thought that switching from Tyranobuilder to Naninovel would solve all the issues I was having in the past with getting Mac builds to work consistently, but it seems not T_T

Well, thank you very much for supporting the game :3 I really appreciate it a lot! And thanks for that info as well. I will make sure to include it when I make my support request. It is a pretty funny name, yeah x3

Also, I don't know if you saw my second reply to Catherine, but I'll ask you if you could try the same thing as well. Would you be able to download the DD music box for Mac and see if that has the same problem? I only ask this to both of you because it seems like this is a Naninovel problem, and the music box was made in the most recent version of Nani from 2021. Whereas DD Winter Wish was made in an older 2020 build of Nani. I was just wondering if maybe it's a problem with the older version of Nani that has since been fixed by the software dev.

If the same issue still happens with the music box though, then that's extra information I can add to my support request. That the version of Nani hasn't made a difference.

However, if by some miracle the music box does work, it means I can get Winter Wish working by updating the version of Nani that it's currently on! That may take a while though because I've heard that updating Nani to a new version can cause your custom UI to mess up so you have to make it all over again >.<

I've got to go help my dad with some stuff now so I'm not sure when I'll next be able to check back for any responses from you, but I will definitely be able to check sometime before the end of the day.

Thanks again :3

Melancholy Marionette2 years ago(+1)

Hey! Sorry to ping you again with another reply >.< I just wanted to let you know in case you hadn't seen, that Catherine managed to get the game working on Mac. I'll copy/paste what was written so you can see if it works for you, but it's possible it might not because you two are using different versions of macOS I think. Fingers crossed though :3

This is what Catherine said:
“So what I did was, I downloaded the Possible Black Screen Fix (Mac) file, did the 'Open Anyways' step, then executed the commands on https://apple.stackexchange.com/questions/408752/the-message-you-do-not-have-per...".

I did this too for the normal file previously and it hadn't worked, so I had low expectations, but strangely this time it worked!”

Suppersom2 years ago(+2)

Yes! It's working! I downloaded the black screen fix and the game opened fine and is running smoothly! I'm very excited, sorry for all the exclamation marks. And sorry again for the late response...I only have time on weekends >.<

Btw, I don't know what difference this makes but I now have the macos Catalina 10.15.7

Melancholy Marionette2 years ago(+1)

Huzzah!! That is awesome news :D Phew! I'm so glad to hear that it worked in the end :3 No need to apologise anyhow x3 Thanks for letting me know!

Honestly, I have no idea if it makes any difference either, haha, but I will note it down for future reference because I'm sure there will be more struggles with mac in the future x3

I hope you have a super weekend anyhow :3

itch.io

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