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A command prompt?  Is this a DOS game?

No, it's a graphical game for the desktop, but if you start it from a command prompt, you'll be able to see if it complains about something in particular, because that's where error messages normally go.

I already uninstalled it since it didn't work.

Sorry to hear that. I'd offer a refund, but you have to e-mail support for that.

(+1)

Don't worry about a refund.  It was a gift from a friend.  

I later discovered  you can right-click on the executable file and set the Compatibility tab to "Windows XP" for it to work correctly.

Ooh, thank you! That makes sense, but I have little experience with Windows 7, and no way to test myself, so it's very useful to know.