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I'm not sure I quite get the concept even though i've played games like papers please. 

I think I might have to give this another go!

Hi Raithias,

Thank you for playing Packets, Please!

It seems you have been boosting customers who are already using more than their allotted data (the gold, silver, bronze badges indicate what tier the customers are. Their data usage is next to their start time), and sending some responses that violate HR (“eat my butt”). Once you get 5 strikes you are fired from your position at CosmoCast. We will add more clear messaging at the beginning so you know where to find the relevant info. 

We hope you give it another shot!