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Do you have any kind of joystick plugged in? I had a non-Xbox360 joystick plugged in, and while it recognized the buttons, the directional pad would not work. I tried to switch to the keyboard and that wouldn't work either. However, when I unplugged the joystick and restarted, it let me use the keyboard controls.

(-7)

Because it's a defective control method. You must optimize the controls configuration system and don¡t put doubts on the game page.