Hi Jena73
You are paying the developer on Patreon, and only posted a Patreon link. What does itch.io have to do with this?
I searched itch.io for the game and only found a free demo version. Maybe start by commenting there and on the official website which is also linked on the demo page. GHPC doesn't even accept payments here on the itch.io page. What do you expect itch.io to do with a game/service you purchased elsewhere?