Post by BearNovels in SCI-FI CITY PACK comments

Viewing post in SCI-FI CITY PACK comments

Hey! I just paid for this fantastic City Sci-Fi pack! ....but, I got an error code? This is what it says:

We had an issue processing your payment

We're sorry about that. An error was encountered when processing your payment through our payment processor.

If your account has been charged please contact support with the payment code P-7409532 and we can resolve the issue.
If you have not been charged then you can try again.
For any other questions or issues please contact support.

I know you have to manually accept each payment so if that's all it is then I'll happily wait (the money have been transferred out of my account already so I *assume* that's what's going on?

assetssgb2 years ago

I live outside the United States, so all payments need to be accepted manually into my account, it's a little bit of a problem that we have in itch. I accepted your payment, now your download has been released. Thank you very much for buying.

BearNovels2 years ago(+1)

No thank you for your quick reply (and for putting out so many devlogs/updates!) This asset pack is quickly growing into something great so I'm glad to pay for it. I assumed the error msg was just the manual payment problem, but it's the first time I'm running into it myself here on itch.io so I didn't know for sure.

assetssgb2 years ago

I had to make some changes to the itch, to prevent some buyers from asking for a refund after downloading all files, so now payments are no longer processed automatically. Now I have more work to check every day, but at least I have the security of not losing my work to someone who just wants to take advantage.

I'm glad you liked my work, this content pack will surely be the biggest one I've ever created, I've said it several times, but every time I manage to overcome myself. ^^

If you have any requests and are within my reach, please just send me.