Hi pandagurlaay,
Thank you for writing to us. We always do our best to reply to our emails. Which month did you send the email? Because I just checked our emails and we haven't been receiving any email regarding to Prank Masters since August.
We really did seriously want to finish the game in December 2017. Our team had some unexpected issues and had to take a break before coming back to work on Prank Masters (I, myself, had to do a 9-week work placement to finish off my university degree).
And to answer your question: why Voiceful was released before Prank Masters? It's because the art was completed and since I was waiting for the other team members to recover, I figured I should do something with my time. We hired writers for Maid for You as early as now because we didn't want to repeat the same delays we had for Prank Masters.
We'll definitely put a disclaimer or label to say that the game is incomplete for the time being. Please send an email to contact@lockviastudios.com if you still want a refund.
Thank you for your feedback!
Skyevina