Post by Pleb6381 in Snakes And Ladders VR comments

Viewing post in Snakes And Ladders VR comments

I bought this game to play multiplayer with my friend, however the game wouldn't even boot up, is there a way I can request a refund? I used a different paypal e-mail if you need to know it as well.

thundergamestudio3 years ago

Hello, which device you are using?

Pleb63813 years ago

Oculus quest 2, game was sideloaded from itch.io using side quest

thundergamestudio3 years ago

have you tried again? Because we wre getting only single game crash in our backend, that was due to sensor issue. All other players are playing fine with same version. Please retry or you can raise ticket for refund. Itch.io team will initiate refund.

Pleb63813 years ago

I tried again but to no avail, how would I go about submitting a refund ticket?

thundergamestudio3 years ago

you can contact support team by visiting this link : https://itch.io/support and share game and paypal email address and invoice no to get refund

thundergamestudio3 years ago

however our team is investigating the issue, if we will find the same issue then in 24 hour we will update the game.

thundergamestudio3 years ago

For refund you can simply email to support, they will do it. We can't refund, as we have no control of doing it.