Post by Aetheric in Having problems entering the game. (Bonbon) [SOLVED]

Viewing post in Having problems entering the game. (Bonbon) [SOLVED]

Windows 10 is fine (it has to be 7 or better) - but yes, I think the graphics card might be the problem. Unreal Engine is hungry for graphics processing.

Sorry you won't get to play on your current PC. You could keep the game in your account, in case you upgrade your graphics card later.

Edit: If you want to arrange a refund, email support@itch.io.

doctor bonnie6 years ago

I understand. I wish I could play it but sadly I can't. I think it's better if I get a refund. Sorry for any problems I have put forward. I've seen videos of it and it's a very good game you have but if it's not going to work. There's really no point in me keeping it. I'm really sorry...

Aetheric6 years ago

No need to apologise!

Thanks for your patience, I just needed to check the refunds process. The best way for you to get a refund is to email support@itch.io. You can tell them that you are not able to run the game, and they will process it for you.

doctor bonnie6 years ago

Thanks.