itch.io

We use automated checks to mark a payout to be eligible to be reviewed and sent. At the end of the day, it’s humans controlling software though. In the days that you didn’t receive your payout we were doing business as usual. We process hundreds of payouts a week, and in this case about 20 or so payouts got stuck. It wasn’t immediately apparent what was happening with those payouts, as we have “asynchronous” checks were the system may eventually fill in any missing data and mark those payouts as ready to be sent.

Obviously having payments get stuck like this isn’t great, so we tried out best to get the issue resolved as soon as we identified what was happening. Sorry for any inconvenience it caused.

Thanks