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Hello,

I'm sorry but this is something that only itch.io support could answer, we are only using their platform to host our game :/

Maybe you can try using their app? https://itch.io/app

Now I mean, is my money wasted?

No, you can always ask for a refund.

In any case, you should contact support@itch.io

Maybe they can help with your issue, if not, they can refund you :)