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(1 edit)

I've run into a strange bug where, after finishing a level, the game gets stuck on a loading screen indefinitely. This first happened after finishing suburb 3; I had 2 reassemblies and kept 1 token. My operating system is Windows 10.

Edit: Stopping and restarting the game through the task manager allows me to start the next level through the main menu, but it keeps happening seemingly at random. Some levels will load fine, some get stuck for some reason.

It's a shame, because I am enjoying the game otherwise, but it's hard to progress with the bug in the way.

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Hi, thanks for the report! Tough one, I have some idea what could cause this but it's difficult to pin down exactly without a snapshot of the freeze. Could you create a process dump for me? When the game is stuck, open Task Manager, right-click On Rusty Trails (might be called integrate.exe) and select "Create dump file". It's probably a couple hundred MB so it won't be e-mail friendly, maybe you could upload it to WeTransfer or something like that? (ZIP with password if you worry about leaking secrets, but usually there's nothing in there that identifies you except for local paths to your user directory.) A dxdiag.txt for your PC could also help. You can email stuff over to us:

Sorry about the inconvenience, and again, thanks for the heads up!

Sent via Dropbox to your support email.

Received, thanks a bunch. I'll report back as soon as I have something.

The dump you sent me shows that your machine has 2 CPU cores, the freeze might be related to that. Please find a file called "settings.ini" in the install directory. If it's not there please make an empty one. Add the following 3 lines:

workers = 4
enabled = true

If that doesn't fix the problem, try "enabled = false" as the last line instead, I'm pretty confident that will fix the freeze, but unfortunately it will also make performance worse. Apparently we have a bug which is triggered with less than 3 workers, which isn't going to be easy to fix, so I don't think we can put out a patch very soon.

Please let me know if you see any changes, it's appreciated!

That seems to have worked! Thanks!

One other issue: In City 008, it's possible to bypass the cutscene where the worker warns you about the falling blobs by walking underneath the starting platform.