I cant play this game. My controllers are always in the ground. I cant do anything there.
What headset are you using? Try running just the software that you need before launching the game. Oculus Home, or Steam VR depending on your setup.
I have a HTC Vive Pro. I tried it today - but the controllers are still stuck in the ground and i cant go further. It see my "hands" laying on the ground. A chance to try maybe the previous version? Otherwise i would ask for an refund. : /