I replied to your ticket, but we only have 1 payment in our system for that amount that has been refunded. There is not a second 32 dollar payment, so there is nothing else we can do. If the debit doesn’t get resolved after waiting then you’re welcome to open a dispute with your card provider since this payment doesn’t appear to be related to anything we did.
Thanks
I sent you the email and attached my bank account statement of this month to show that my bank account was deducted by $32 on 27th of October under your store name (itch io). I have already asked the bank about this and they said it was all your doing. They had no control over the transactions. They are only the middleman of the transactions. I just asked the bank again a moment ago to look into 'your transaction' on 27th of October to see why I was charged again for $32 on that day. I've said before that the charging on 27th of October was processed under your name (ITCH IO - GAME STORE). I hope that you can look into the refund process/system and see what happens. Please check my email and my bank account statement because I really need you to know that I was charged again and there is an evident to show it.
Thank you
