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Admin(+3)

You didn’t have your account configured for “Direct to you” when the payments happened, you had the payouts mode enabled. The earnings were put on your account’s balance. Switched to “Direct to you” after a transaction has happened will have no effect on existing transactions.

You can see information about funds on your account here: https://itch.io/dashboard/payouts

Keep in mind that the earnings from a payment is only available to be requested in a payout 7 days after the purchase happened. So you may have to wait a few more days before you can claim what you earned from a recent payment.

(+1)

Ok thanks

(2 edits)

i don't receive my payment, they ask me to complete the tax interview.

Edit: I researched that it is for the country, already have Mexico registered?