My turn to apologize for a delayed reply :) I'm afraid it's the whole thing that doesn't work. When I start it, I just get the developer logos, then a screen with a large triangle-sort-of-robot symbol and the "press any key" text, which doesn't respond to anything I do with the controller.
Ah! You're the second person to report this issue. I wonder what is in common with the two of you... can you email me at email@example.com and we can try to figure it out from there?
hey there! I’m also having this issue, on Xbox one with a wired 3rd party controller. I downloaded the game through game pass if that makes a difference. Hoping that the issue has been resolved but if not im happy to email whoever.
With C-Robin the issue turned out to be that there were multiple controllers plugged in and the game got confused where input was coming from. Try disconnecting all controllers other than the one you want to play with, including wireless and wired controllers (and dongles). If it still does not work try removing all other USB devices and try again. Please restart your Xbox and try again if any of the above does not work the first try :)