So: The only way I can interact with an itch customer file is to mark it fulfilled. The only intelligible way to work with their system (for me) was to mark customers fulfilled when I sent their addresses to the shipper. It's not exactly they way that 'fulfilled' is supposed to be used but it works fine up to the point that the shipper delays shipments for 1+ months. Then things are unclear.
If you ordered after June 26 or so, then you are in the 'waiting for the warehouse to ship' group. And that sucks and I'm sorry.
Are you getting mailchimp emails from me?