Post by UltimaC04 in Thousand Year Old Vampire comments

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Hello,

I apologize in advance, you're probably pretty busy, but if you've got a moment I was wondering if I could get some clarification?

I ordered a physical copy on July 03 (while they were still available), and waited until after the 13th to check if it was arriving. I saw you had mentioned something about warehouse delays, but when I checked my purchase page on the 15th or 16th it said my delivery has been fulfilled. I have not received a copy yet, however. Is the purchase being marked as fulfilled just acknowledgement that my delivery will be forthcoming when available, or was it actually shipped out and I just never received the copy?

Thank you.

TransGamerNerd275 years ago

Mine order is also marked as fulfilled. I got an email from Tim on the 25th though, letting me know that the warehouse was still in the middle of switching locations. The warehouse/shipping company is called 'Blackbox', so you could try search your spam folder for an email from them. I haven't gotten one yet though, so I assume they are still in the process of moving house.

I can't say for certain but I have a feeling that our orders being marked as 'Fulfilled' is an acknowledgement that the delivery will occur as soon as the warehouse people get their stuff figured out. Like everyone else though, I can't even begin to guess when that will be.

Hope this helps.

timhutchings5 years ago

So: The only way I can interact with an itch customer file is to mark it fulfilled. The only intelligible way to work with their system (for me) was to mark customers fulfilled when I sent their addresses to the shipper. It's not exactly they way that 'fulfilled' is supposed to be used but it works fine up to the point that the shipper delays shipments for 1+ months. Then things are unclear.

If you ordered after June 26 or so, then you are in the 'waiting for the warehouse to ship' group. And that sucks and I'm sorry.

Are you getting mailchimp emails from me?

UltimaC045 years ago(+1)

I'm not, but I did order on July 3rd, so I'm certain it's the warehouse thing you've stated. I was mostly just curious if Fulfilled meant sent out or not, and you've clarified for me! Thank you. Waiting a little longer won't kill me for a great game.

itch.io

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