Post by freestuffpls in 2D Pixel Quest Vol.15 - The Demons Domain comments

2D Pixel Quest Vol.15 - The Demons Domain » Comments

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hi, i bought the bundle before it had this added but i'm not allowed to download it or the other new packs now that they're in the new bundle. how do i access pls?

Barely_Games5 days ago (1 edit)

Hi, theoretically you should be able to download the content without any problems. I double-checked the bundle just to be safe: all 17 packages are inside and there are no special restrictions. If the issue persists, you'll need to contact support because there isn't much I can do from here. Let me know how it goes! Don't worry, it will all work out.

freestuffpls5 days ago

thanks for replying fast. i will try to contact support. i only asked cause AI is telling me it's a glitch with itch.io where the new bundle isn't given to the old purchasers and says support can't modify the artist's bundle keys

Barely_Games5 days ago

From my experience with itch.io, everything usually works perfectly. Plus, seeing that the new bundle content is being downloaded regularly makes me believe the package is healthy and active. Keep me updated on any developments,I'm confident this will be sorted out soon!

freestuffpls5 days ago

maybe you can see on my profile now that it only gives me access to volumes 1-13. I checked every pack and it's not letting me download the new volumes 14-17 because it says I need to buy them, and the same when I go to the updated bundle page. can you manually update my access pls?

Barely_Games5 days ago(+1)

Hi! Unfortunately, itch.io doesn't allow me to manually modify your account permissions. Please write to me at barelyapes@gmail.com so I can send you the redemption codes to unlock the content. Looking forward to hearing from you!

freestuffpls4 days ago

sent an email. thanks for the help !

Barely_Games4 days ago(+1)

Thank you, let's continue via email!