Hey, thank your for playing!
Sorry you were frustrated with the writing, the idea with tutorial character (Holt) was to make him distinct from the Department voice (warmer, more human, but also jaded) and get that across mostly within the tutorial of game itself. I do see how the examples to described (and more) can cause confusion and the most important role of that character (the tutorial) is diminished by that. So maybe this is a straightforward case of simpler being better. Anyways, thanks for taking the time to give feedback, it is appreciated.