Read the community rules.
If you still need to make a topic about a Support Request, you must include your ticket ID with your message.
But i don't know how to get it, do you know where can i see my ticket id?
I decided to create a mail to itch io
You need to write that mail to get your ticket id. Writing a comment here is not a mail.
OK, no need I have ticket Id now, I was just confused and dumb