OMG thank you for the thoughts that you put into this comment!!! Imma keep it short because moon have covered pretty much what I wanted to say as well. But yes! the KPI is lore-related :wink wink: (we're thinking of continuing development to expand the game).
You've pretty much captured the essence of it! "The harder decisions cost more to make. If they were easy, they would already be made." This is such a beautiful line. Some decisions cost more because it reflects the level of 'care' you're giving to the guest, and when the guests are venting their (needed) emotional exhaustions, it affects you as well whether you likes it nor not (Hence the "hidden cost" in moon's comment)
It does makes our effort worth it to see people enjoying our love child, with or without the ratings. Thank you once again.
We have a Mac version readily available (with all the bug and dialog fixed), I'll notify you when it got uploaded (after the jam is over ofc) if your friend is interested!
(damn thats not very short LOL)