I think it would be more helpful to let the back-end developers know, or even the server maintenance people. This is a widespread problem - many people have been unable to comment for a while, and those people are also getting no reply to their tickets. Related Github issues also have nobody assigned. Can you at least ask the admins what they're busy with, because this should be a high priority problem.
Viewing post in Once again trying to get my posts approved.
I'm pretty sure that itch is just going to ignore the problem in the hopes that people stop talking about it. I have been waiting for some help since last year, and still nothing. I've sent in emails, I've posted here, got told the admins were let know, and the only thing I have gotten is automated responses saying new tickets have been opened, even when I respond to previous emails from itch.