I’ll let our admins know about your ticket, but it would help to say what issue it is, in case the community can help you without involving itch.io staff. That’s the whole point of this category.
Hello, my ticket of [#339966], which contains the fact that I have the same issue as OP, hasn't been looked at ever since I got my ticket number on January 27th, 2026. I'm still stuck wanting to comment and reply, but being unable to.