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Account-wide Indexing Hold Clearance Request - Ticket #373686

A topic by ShaunakOkhde created 3 days ago Views: 106 Replies: 8
Viewing posts 1 to 2
(+1)

Hello itch.io Staff,

I am posting to request a manual review of my main creator account (shaunakokhde). My new game "The Roastery" (itch.io) and my browser tool "Gerrymandering Simulator (M x N)" are completely missing from the public search index.

I realized my account was likely flagged because I originally listed three separate project pages for different grid sizes of my simulator. I have fully resolved this layout issue by setting the 5x5 and 7x5 variants to "Unlisted" so that only the master version targets the public index.

I have also updated The Roastery with a cover image, screenshots, and tags to fully comply with the site's quality guidelines.

I have already submitted a support ticket from my registered email. My Ticket ID is 373686. Could a moderator please look over my profile and manually clear my active projects for public search?

Thank you so much for your help!

Moderator

I’ve let our admins know about your ticket, but you don’t even have a game called The Roastery on your account.

I'm extremely sorry for the inconvenience caused. I actually changed the name because The Roastery sounds like a coffee shop game, while in reality it is something entirely different. It is now How To Make A Toxic Bully Rage-Quit. The URL is still the same. I will change it once it is indexed. Thank you for letting the admins know about my ticket.

Just a warning, if you make change the url after it’s indexed, there’s a chance that it’ll be unindexed again.

Thanks for the warning, I will change it before I request indexing for it! I have currently requested indexing for another project which was posted a few months ago.

Moderator

You just published that game less than a day ago. Please read the rules before posting.

I understand that I should have waited for a day after publishing before requested indexing for How To Make A Toxic Bully Rage-Quit. But Gerrymandering Simulator (M x N), the other project mentioned in my clearance request, has been published for several months now. I have made sure that the mini-versions of it will not be indexed. Please consider indexing Gerrymandering Simulator (M x N). Thank you.

Moderator(+1)

Since you e-mailed support, it’s probably best to let them handle it now.

It is most likely that by the time you saw it, I had already changed the name.