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(+1)

I know the moderator will inform the admin about your ticket, but while you wait for an official response from the staff, I want to point out two things that should clear up your doubts.

If your game was marked as NSFW and accepts donations, then under Itch's new rules, it won't be indexed. Check this link:

https://itch.io/t/5149036/reindexing-adult-nsfw-content


A change was introduced to the search system a long time ago; the system now only displays games, NOT creators.
If you search for a creator, you will see the indexed games that creator has, but not the creator themselves.

(+1)

Thank you very much for the clarification.

I checked the project settings, and it looks like the donation / payment setting was still left at the default state.

I have now changed the public project page to use the “No Payments” option.

That may explain why the page disappeared from search after it was marked as sensitive content.

Also, thank you for explaining the creator-name search behavior. I mentioned it as an additional symptom because the search box says it can search for creators, but if creator-name search only shows indexed projects by that creator, then it makes sense that nothing would appear while the project itself is not indexed.

I appreciate the help.

(+1)

Thank you again for the clarification.

After changing the public project page to the “No Payments” option, I can now confirm that the project appears in search again.

It looks like the donation / payment setting was the cause after the page was marked as sensitive content.

I’m sorry for the confusion, and I really appreciate the help.