We, here in the forum, can do nothing to help you. You must write to support. Support does not read this forum, so you'll have to write to them directly.
Is there another way to contact them? I just cant wait 6 months for a reply with this.
Like all i can do is sit and refresh my emails waiting for this missundetstanding to be cleared.
Its a life ending accusation and until its gone my anxiety is too triggered to do littrally anything else.
I need this gone