Hello itch.io Team,
I am writing to ask for urgent help regarding my game page.
I published my adult game on itch.io a couple of years ago, and for a long time there were no problems with indexing. The game appeared normally in search and discovery.
However, many months ago the indexing disappeared, and it still has not returned. This has been going on for approximately 9,5 months or more. I have already contacted support, but unfortunately I have not received any clear answer or progress on this issue.
My support ticket number is: 362557
Recently, I released a major update for the game: https://berside.itch.io/lucky-kiss
Despite this update, the game is still not indexed. Some users have also told me that when they try to open the game page, they see a message saying that the game is under quarantine. I will attach a screenshot showing this message.
I want to clarify a few important points:
My game does not contain illegal content and does not violate itch.io rules or payment processor rules. I carefully reviewed the relevant requirements and removed/disabled any monetization related to Stripe / payments where necessary.
Other similar adult games appear to be indexed normally, so I do not understand why my game remains hidden or quarantined.
It is possible that the quarantine was triggered because I logged into my account from different countries or while using a VPN. However, I have not changed my password, my account has two-factor authentication enabled, and I can confirm my identity in any way you require.
This situation is seriously hurting the visibility of my project. My users are reporting the quarantine warning, the game has not been indexed for many months, and I have not been able to get a response from support for a long time.
Could you please check my account and game page manually, explain the reason for the quarantine / indexing restriction, and help restore the game’s indexing if there are no rule violations?
I would really appreciate your help, because this issue has been unresolved for a very long time.
Thank you.