Apparently this can be a bug with Ren'Py games, but I haven't found anything on my end to fix it yet. I'll keep trying
Until then, the only other steps I've found are:
- Hold shift when starting the game. This will bring up the graphics menu and you can choose a different renderer
- Move the game location
- Delete the persistent data. Go to %appdata%/Renpy/ and delete the game folder
- Check the log.txt, traceback.txt, or errors.txt files in the Game folder. (If there's a specific issue here, please let me know)
- Run the game in compatibility mode
I'm so sorry for this! I'll see what I can do to get it working